SHOPPING QUESTIONS
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How quickly do you process and ship your orders?
We take pride in our shipping speed. 90% of all orders are shipped out within the same business day or the next! We do not ship orders over the weekends. Any orders placed on the weekends or on holidays will be shipped the following business day.
How can I track my order status?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
How long will it take for my order to arrive?
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.
Domestic shipping:
- Economy Shipping = 3-5 Business Days (USPS First Class Mail)
- Express Shipping = 1-3 Business Days (USPS Priority Express)
These Shipping times are accurate for 90% of orders. However, if shipping is taking longer than stated, please wait another 1-3 business days for your shipment to arrive.
How to contact us:
If you have any questions about your order, please feel free to email us at support@sanctifiedclothes.com. We are open Mon-Fri from 9am to 5pm PST.
You can also use the chat box in the bottom right to contact us.
What are your customer support hours?
We are open Monday-Friday 9am - 5pm EST excluding holidays and weekends. We respond to emails within the same business day.
You may still contact us outside of these hours. However, it may take longer for us to respond to your concern.
Is your ordering system secure?
Yes, we have a multi secure software built to protect your privacy
What payment methods can I use?
We accept all major credit cards, and Shop Pay Installments, which can all be found at checkout.
ORDERING QUESTIONS
I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?
This is a common issue that happens to many customers. If you see any errors stating that the billing info is incorrect or the card info was not accepted that unfortunately means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 1-3 business days and that charge will disappear from the account and will go back on your card.
I keep getting an error that says, “Zip code does not match billing address.” Why is that?
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 1-3 business days and that charge will disappear from the account and the money will go back on your card.
RETURN AND EXCHANGE QUESTIONS
How to do a return or an exchange?
We do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. We accept exchanges of up to 60 days after purchasing the item. We only accept items in their original, new condition. Washed items and/or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of hats, socks, or underwear due to hygienic reasons.
Before starting your return, please make sure to read our Refund Policy.
Once you've read our refund policy and you are eligible for a refund, you may start your return here.
GEAR & APPAREL QUESTIONS
Do you have a sizing chart?
Different products have different sizing in regard to the fitting requirement. We usually state in the product description how the items fit. Please feel free to email us at support@sanctifiedclothes.com for advice on sizing.
Shrinking Item?
For most of our products we do recommend washing with cold water and hang drying, we would not recommend using a dryer as they might damage or shrink the items. Some products can shrink more considerably than others depending on the materials used. Items that have been washed are not eligible for returns or exchanges.
